5 Things not to do if you serve in a restaurant

*1. Make guests feel unwelcome*

Every guest in the restaurant should feel welcome. Don’t leave them waiting for something to happen. That means greeting each guest as s/he arrives and being friendly at all times. Staff will want to be friendly to their own tables and guests, of course, but they should also be just as helpful to guests at other tables. If another members of staff’s customer asks for something, the staff member shouldn’t ignore them just because it’s not their guest.

*2.Don’t be too familiar*
It’s great to be extra friendly and boost the ego of regular guests but don’t assume your now their best friend. Staff should never touch customers or interrupt a conversation. And no matter how casual the restaurant is, staff must always remain professional. Guests deserve to be treated with respect.

*3. Don’t deceive*
Staff shouldn’t lie to customers, deceive them, or be anything other than honest. Is there a delay? Tell the customers as soon as possible. Remove products from the specials board if the product has run and certainly don’t let them choose a product and then have to tell them that it’s no longer available.

*4. Argue with customers*
This might seem like a given, but it’s important. The quote, “The customer is always right” is a cliché for a reason! When a guest complains, staff should do their best to listen and help. They should fix the problem when possible, or refer the guest to a manager if there’s nothing they can do. They should never, ever fight with guests or dispute their complaints, even if they’re wrong.

*5. Make the customer feel rushed*
When guests come to your restaurant, it’s a treat. They want a night away from home to relax and enjoy themselves. What they don’t want is to feel rushed and pushed out so the next party can be seated. Servers shouldn’t take plates away too early (especially if everyone in the party isn’t done eating yet) or bring the bill before it’s requested. No matter how crazy the restaurant is or how many people are waiting for tables, make sure customers feel relaxed and comfortable.